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I have a 404 page

What shoud you do if you face a 404 page

Valérie Perez avatar
Written by Valérie Perez
Updated over 7 months ago

Audience: ALL

Description: Here's a step-by-step guide to handle a 404 error on the platform:

error 404

  1. If you encounter a 404 error on the platform, start by taking a screenshot of the page displaying the error.
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  2. Indicate the page URL: Note the URL of the page where the 404 error occurred. This can be useful to identify the source of the error and to make necessary corrections later on.

  3. Report the error: Use the chat to report the 404 error.
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  4. Include the details: In your report, include the screenshot of the 404 error along with the URL of the relevant page. The more details you provide, the easier it will be for the technical team to diagnose and fix the issue.

We'll take it from here to fix this as soon as possible!

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